RETURNS & REFUNDS POLICY
We want you to love what you buy! If you're not satisfied, here's how returns and refunds work.
1. Eligibility for Returns
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Returns must be made within 7 days of delivery.
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Items must be unused, in original packaging, and in a resaleable condition.
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Proof of purchase (invoice/order number) is required.
2. Non-Returnable Items
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Sale or clearance items
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Opened puzzles or kits with broken seals
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Customized or personalised items
3. Return Process
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Email us at [Insert email] with your order number and reason for return.
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We will send you return instructions.
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Once received and inspected, we will process your refund or exchange.
4. Refunds
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Refunds are issued via the original payment method.
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Allow up to 10 business days for processing.
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Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
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Exchanges are subject to stock availability.
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If unavailable, we’ll offer a refund or store credit.
6. Faulty or Damaged Items
If an item arrives damaged or defective, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund.